Frequently Asked Questions

Get answers to common questions about Virtual Specialist Connect.

Your specialist will review your medical history, current concerns, and any photos or records you provide. Sessions include assessment, recommendations, and a customized treatment plan or next steps. Typical consultations last 20–40 minutes and end with clear follow-up instructions.

Book online through our website, call our NYC studio, or request a virtual consult during an in-person visit. Appointments show real-time availability, and our team will send confirmations, secure videolinks, and pre-visit instructions.

Yes. Provide recent photos, a list of medications and supplements, prior treatment records, and any questions. Ensure stable internet, a well-lit space, and a quiet environment so the provider can conduct a thorough visual assessment.

Yes. We use HIPAA-compliant, encrypted telehealth technology to protect your privacy. Sessions require patient consent, and all records and communications are stored securely. Our staff follows strict confidentiality protocols and secure prescribing practices.

Providers can prescribe appropriate non-controlled medications, recommend products, and outline procedural plans remotely. Some treatments or injections may require an in-person evaluation before proceeding; prescriptions are sent electronically to your pharmacy when allowed.

If an in-person exam is necessary, we’ll coordinate a same-site appointment at our NYC studio, transfer notes, and prioritize scheduling. Our team will prepare treatment plans and pre-visit instructions to ensure a smooth transition and continuity of care.